Incident 9:42: Stabilize the Stack
A technical incident-response simulation that turns a production outage into guided job practice.
Accessible incident-response training simulation with voiced coaching, guided onboarding, xAPI tracking, and technical L&D case study depth.
Client
Role
Sole builder, brief to handover
Scope
Branching simulation · voiced coaching · xAPI
Stack
Web simulation · Voiced coaching · xAPI events · Learner dashboard
PERFORMANCE PHASES
Find the evidence, stop the spread, recover the working version, explain the decision.
DIFFICULTY PATHS
Guided mode translates the technical language so a beginner can still make the call.
VOICED RESPONSES
Voiced coaching, hints and randomised decision cards.
ATTEMPTS TRACKED
Each attempt emits xAPI-compatible events: score, time, hints, retries.
chain:Evidence,Spread,Recover,Explain | tiers | dots | grid
How it’s built
Point at a step
Four job behaviours, agreed up front.
The run
transcript
1
Mission brief
A checkout outage at Relay Nine Commerce, failed requests multiplying.
The run
coach
2
Find the evidence
Diagnosis, with an interactive dashboard and a service topology.
The run
safety
3
Stop the spread
Containment, before the failure spreads further.
The run
loop
4
Recover
Recovery: back to the working version.
The run
persona
5
Explain the decision
Stakeholder communication, in plain language.
Coached and tracked
voice
6
Voiced coaching
Coaching and hints are voiced, with captions and audio controls.
Coached and tracked
bars
7
xAPI dashboard
Faster, more accurate, more independent: not just finished.
01
/ 01 · Every reply, live
The rep
Practises the pushback their next call is likely to bring.
Process
Discover · Scope · Build · Prove
01
Discover
The problem, before anything was built
Teams outside engineering get pulled into incidents they cannot read. The scenario starts where that hurts: a checkout outage at Relay Nine Commerce, failed requests multiplying, and no obvious first move.
02
Scope
Four job behaviours, agreed up front
Find the evidence, stop the spread, recover the working version, explain the decision. Guided mode had to translate the technical language so a beginner could still make the call, and the whole thing had to work with captions, resizing and audio controls.
03
Build
How it teaches
A mission brief, an interactive dashboard, a service topology, voiced coaching, hints, randomised decision cards and repeatable attempts. Every modality earns its place by removing confusion, not by adding polish.
04
Prove
What the runs show
Each attempt emits xAPI-compatible events: score, time, hints, unsupported actions, phase progress, retries. The dashboard answers whether a learner is getting faster, more accurate and more independent, not just whether they finished.
More work
All work
